When we deliver, we simply drop off the food. You are in charge of the set up, since the food is essentially ready to serve.
What is the best way to contact you with questions or to place an order?
Because we're still a small company we don't always have someone in the office to answer phones so email is our preferred way of contact. We can get those any and everywhere. If you would prefer calling and we're not in, please make use of the voice mail.
When you are ready to place your order, type it out and send via email or use our Request Form. Please let us know what half-hour window you would like for delivery. As soon as we can, we will acknowledge your order request, call you with any questions, and ultimately send you a formal order confirmation. We require a credit card number to guarantee your order. (Important: If you do not receive a confirmation of your order from us, your order has not been placed.)
If you would like to pick-up your order in person, this can only be done at one of the market locations. We are happy to help you in any way with your order; often this can be accomplished via an e-mail.
How much notice do I need to give for a delivery order?
We require at least four days notice for delivery/pick-up orders. And if you're asking why, it's because we shop and cook every day for every event and our meats take 2-12 hours just to cook. This does not include the trimming and prep time. During particularly busy seasons, more notice may be required. In the case of an unanticipated event, such as a memorial, we try our best to accommodate and respond quickly.
Sorry, but we are unable to reserve a delivery window without an order and/or a $100 date-hold deposit.
Please keep in mind that we sometimes book up for a particular day and must stop accepting orders. We always recommend placing your order as soon as you decide to use us to cater your event.
What does the 10% service fee cover?
All delivery orders are subject to a 10% service fee and pick-up orders are subject to a 5% service fee. The service fee offsets labor and administration costs such as dishwashing, packing for your event, shopping for food, additional automotive insurance, etc. The service fee is not a gratuity and is subject to state and local tax laws.
Why is there also a delivery charge?
We add this as an additional charge because we are willing to be beyond the 3-5 mile radius like other establishments. We're also asked to travel during peak traffic hours (always traffic in L.A.) and drivers are compensated for their time as well as gas. Delivery charges start at $25 for the first 15 miles and goes up $7 incrementally for each additional 5 miles or portion thereof.
Event locations at a park or picnic site may incur additional delivery charges. If an order is so large it requires two people and/or two delivery vehicles, or if there are access challenges (stairs, difficult parking, etc.), additional charges will apply.
What is your delivery policy?
We schedule half-hour delivery windows, so let us know what your ideal window would be (11:00 to 11:30 am, 3:45 to 4:15 pm, etc.) The times of the delivery window represent the earliest to the latest times we could arrive. Our earliest delivery window is 10:30 to 11:00 am, and our latest is 6:30 to 7:00 pm. Ideally the end of your delivery window should be at least 15 minutes before your guests arrive, so you have time to set up your buffet. If you would like help setting up, please let us know. Charges for set up start at $35. We must also allow for a longer "set up" window.
What can I expect when I order from Bigmista's ?
All of our food is prepared to order and is intended to be served at appropriate temperatures depending on whether it's a hot or cold dish. We are somewhat unique in that you can simply order by the pound, pan or bowl for delivery. Our prices are published, and are the same for everyone. There are no hidden costs. In all cases, we will make sure you understand clearly what you are getting, and what it costs. Whether you are trying to figure out how much food to order for an event or just a hungry family, we will be attentive to your needs. Let us know what you are looking for, and we will do our best to provide helpful information.
How are the items on your menu packaged, presented, served, etc.?
All of our hot food is delivered in aluminum pans that can go straight to your chafing dish. All of our cold food is delivered in black bowls, with pop-off lids. All you have to do is pop the top. Everything is disposable, so clean up is a breeze.
What are single-service items and how do I get them?
These items include paper plates, eating utensils, and paper napkins. They are available upon request at a cost of $1.25 per guest.
Do you provide chafing set ups?
Why yes we do, upon request. They are $19/set-up and include 1 chrome-plated wire rack, 1 aluminum water pan, 1 plastic serving spoon, 1 plastic serving fork and 2 chafing ethanol gel cans. Your food is already delivered in pans that fit.
PAYMENT AND CANCELLATION POLICY
Can I change my order once it has been placed?
We are usually able to accommodate changes made at least three days before your event. Let us know when submitting your order if you anticipate making any adjustments. Please note that we consider all orders final seven days before the scheduled event date and are not able to make any changes after this time.
What is your cancellation policy?
ALL DEPOSITS are non-refundable. Please let us know as soon as possible if you need to cancel you order. Orders that are canceled less than seven days before the scheduled event date will be charged 100% of the total invoice. This charge is to cover administrative cost, foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event. Other charges may apply, Any orders placed seven days or less before event are due in full.
How do I pay for my order?
You are welcome to pay with cash, check or credit card (we accept all major credit cards). Cash or check payments may be made at one of our restaurants. Checks may also be sent to the mailing address on our Let's Talk page. We require a credit card to guarantee all orders. Balance is due five days before pick-up or delivery time. If we have credit card information on file, we will charge your card five days before your event date. If we do not receive full payment five days before the pick-up or delivery time, or are unable to process your credit card for payment, your order will not be fulfilled.
Is a gratuity automatically added to my order?
We do not automatically add gratuities to your order. We are often asked if tipping is customary, to which we respond that some customers do and others do not. The matter is up to you.